Shipping policy

Shipping Policy

KARAKUS LLC ships orders within the contiguous United States.

Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays. After processing, estimated delivery time is usually 3–7 business days depending on the destination, carrier performance, and operational conditions.

We use trusted carriers such as USPS, UPS, FedEx, or other reliable logistics providers. Once an order ships, tracking information will be sent to the customer by email. Tracking updates may take up to 24 hours to appear in the carrier’s system after shipment.

Customers are responsible for entering a complete and accurate shipping address at checkout. If a package is returned due to an incorrect or incomplete address, we will contact the customer to arrange reshipment when possible.

If tracking shows delivered but the package was not received, customers must contact us within 7 days of the marked delivery date at info@karakusllc.com
. We will review the tracking details, assist with a carrier trace when applicable, and determine the appropriate next steps.

Damaged Packages:
Please inspect your package upon arrival. If the product arrives damaged, defective, or incorrect, contact us immediately with your order number and clear photos so our support team can review the issue.

Fulfillment Location:
KARAKUS LLC
7901 4TH ST N NUM 17657
ST PETERSBURG, FL 33702
UNITED STATES

Customer Support:
Email: info@karakusllc.com

Phone: +1 601 298 4297
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET