FAQ

Frequently Asked Questions

Where do you ship?
We currently ship within the contiguous United States.

How long does order processing take?
Orders are usually processed and prepared for shipment within 1–2 business days.

How long does delivery take?
Estimated delivery time is usually 3–7 business days after shipment, depending on your location and carrier performance.

Do you provide tracking?
Yes. Once your order is shipped, tracking information will be sent to your email address.

What is your return policy?
Due to hygiene and safety standards for personal care electronic devices, we accept returns for new, unused, and unopened items within 30 days of delivery. All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA).

What if my device is defective?
If your electronic massage device arrives damaged, defective, or incorrect, please contact us at info@karakusllc.com
 with your order number and clear photos so our support team can review the issue and provide an appropriate resolution.

How do I contact customer support?
Email: info@karakusllc.com

Phone: +1 601 298 4297
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET